MyGovID outage log
MyID is not a live government status service. Use this page to check official Department notices, distinguish a wider service incident from an account-specific problem and preserve the details official support will need.
How to read this page
- Official notice: a Department of Social Protection notice states that a service is unavailable, under maintenance or restored.
- User report: useful as a lead, but not proof that a service-wide incident exists.
- Cause is what we know at the time of logging. Where the Department later publishes more detailed information, we update the entry and flag the change.
Where to check
Use sources in this order:
- The Department's customer notices, which has carried MyGovID and MyWelfare maintenance and incident updates.
- The exact MyGovID or MyWelfare page you were trying to use.
- The relevant official Help and Support route for an account-specific error.
Third-party reports may help identify a pattern but do not establish the cause, scope or resolution time.
Recent outages
Check the official notices above for the current position. If no notice applies, our troubleshooting hub covers the most common account and device routes.
| Date | Start (Dublin) | End | Services affected | Severity | Cause (if known) |
|---|---|---|---|---|---|
| No source-backed incident entries are currently published in this independent table. | |||||
Why this page exists
Two reasons:
- For users. When a state service is down, the single most useful thing is to know whether it's only you or everyone. Knowing that lets you decide whether to wait or to try an alternative.
- For accountability. Patterns of outage — frequency, duration, time of day, recurrence around specific deadlines (Revenue Pay & File, welfare payment dates) — matter for regulator scrutiny and for the public conversation about uptime obligations for essential state services. The page is designed to make those patterns visible.
For journalists and researchers
We make the underlying log available on request for journalists and academic researchers. Email press@myid.ie with a brief description of the work and we'll share a structured dataset.
Reporting an outage
If you're experiencing what you believe is a MyGovID, MyWelfare or Revenue outage right now:
-
Confirm it isn't just you
Try a different network (Wi-Fi vs cellular). Try a different device. Try an incognito browser window. See our server errors guide.
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Take a screenshot with the timestamp visible
Keep it for your records and for any conversation with the service responsible for the transaction.
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Send us the report
Email tips@myid.ie. Include the time you observed the issue, the specific URL, the error message, your browser/device, and whether other people on your network are affected.
If a deadline may be affected
Do not assume an automatic extension. Keep the official notice, exact error, timestamp and any submission reference, then contact the service responsible for the deadline and follow its instructions.