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MyGovID troubleshooting

Published 2026-05-31Updated 2026-07-25By MyID Editorial

MyGovID problems can look similar while requiring different official routes. Choose the symptom you can actually see, keep the exact error message, and do not enter account details on this independent site.

Start here
  1. Forgot the password: use the “Forgot your password?” option on the official MyGovID login page.
  2. Code did not arrive: identify whether you expected an email code for basic-account setup or an SMS code for a verified account.
  3. Account says locked: stop repeated guesses and preserve the exact message before using official support.
  4. Several services fail: check official Department of Social Protection notices before treating it as a device problem.

I cannot log in

Forgot password

Reset your MyGovID password — the routes that work, and the ones to avoid.

2FA code not arriving

Why the 6-digit verification code isn't reaching your phone, and how to fix it.

Account locked

Too many wrong attempts have locked you out. Here is how to recover.

Change your email

The MyGovID email is the anchor of your account — here's how to change it safely.

The app or website isn't working

App crashing on iPhone

The MyGovID iOS app keeps crashing or won't open. Diagnostic checklist.

App not working on Android

Common MyGovID Android problems and their fixes.

Server errors (500, 502, 503)

How to tell whether MyGovID is down for everyone or only for you.

MyGovID not working at all

The triage page — start here when nothing is loading.

I'm stuck mid-process

Stuck on verification

The verification process won't complete — PSC, photo capture, or document upload steps.

PSC problems

Booking a PSC appointment

How long the wait actually is by region, and how to find an earlier slot.

PSC renewal

What changed in 2026, what you need to bring, and what can be done online.

Outage status

If several MyGovID-linked services appear unavailable, our outage guide explains how to check official notices. It is not a live government status service.

Important

If a page or message asks for your PPS number, MyGovID password, or 2FA code in a way that surprises you — stop. The official MyGovID never asks for your password via email, text or phone call. See our scam-watch guidance.