MyGovID account locked
If MyGovID displays an account-locked message, stop repeated guesses, record the exact wording and use the official recovery routes. MyID has not found a current official page promising a particular lockout duration.
If you've just been locked out
Do not continue cycling through possible passwords. If you are not certain of the password, use the official reset option. If the locked message remains or the reset cannot be completed, use MyGovID Help and Support.
If you're not certain of the password, don't guess. Use the forgot password flow first. Repeated wrong-password attempts will extend the lockout.
If the lockout isn't clearing
Keep the exact error, note the time and use the official support route. Do not infer the cause from a third-party guide.
In either case, you'll need to contact MyGovID support via the official Help and Support page for instructions tied to the exact message. We do not publish an unofficial response-time estimate.
How to avoid the next lockout
- Use a password manager so you don't guess.
- Keep account contact details current where the official profile permits.
- If you've changed phone number recently, update MyGovID immediately so 2FA failures don't get counted as failed logins.
If you got a "your account is locked" email but you didn't attempt to log in, someone else may have tried to. Once you regain access, open MyGovID directly rather than using the email link, reset the password if appropriate and contact official support if concerned.
FAQ
How long is the lockout?
MyID has not found a current official duration that applies to every lock. Use the exact on-screen instruction or official support route.
Can MyID unlock my account?
No. We are an editorial site with no access to anyone's MyGovID account.